Terms and Conditions

Last updated: 9 October 2026

About Us

Vitality Care is a trading name of Direct Online Deals Ltd, registered in England & Wales under company number 12129622. Registered office: 13 Malkin Way, Watford, WD18 7AT, United Kingdom.
Email: orders@vitalitycare.uk | Phone / WhatsApp: +44 7494 678 467

By accessing our website or placing an order, you agree to these Terms and Conditions. You must be 18 or over to use this website and place orders.

Access

We aim to keep our website available at all times but cannot guarantee uninterrupted service. We may suspend access for maintenance. We reserve the right to refuse access, close accounts, cancel orders or edit content at our discretion.

Security

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.

Accuracy of Content

We work to keep all information accurate and up to date. Product descriptions, prices and availability may change without notice. Images are for illustration only. We are not liable for errors or omissions.

Placing and Accepting Orders

Orders can be placed online only. You can amend an order before it is processed but not once dispatched. You will receive an order confirmation email when you place your order. The contract between you and Vitality Care is formed when your items are dispatched. We reserve the right to decline or cancel any order.

Prices and Payment

All prices are shown in pounds sterling (GBP). Payments are processed securely. We do not store full card details and do not accept payments by phone.

Delivery

Orders placed before 2pm (Monday to Friday, excluding UK bank holidays) are dispatched the same working day via Royal Mail:

• Royal Mail Tracked 48 — FREE on orders of £49 and over; £3.49 on orders under £49
• Royal Mail Tracked 24 (Next Day) — £4.99

You can track your parcel at royalmail.com/track-your-item. For missing deliveries, please allow 10 working days from dispatch before contacting us. Please ensure your delivery address is correct — we are not liable for parcels sent to an incorrect address you provided.

Please see our Shipping Policy for full details.

Checking Your Goods

Please check your items on arrival. Report any damaged, faulty or incorrect items within 48 hours of receipt. Read and follow all usage and care information supplied with the product.

Returns and Refunds

You may return items within 30 days of receipt for a full refund, provided they are unused, unopened and in their original condition. Return postage is paid by the customer unless the item is faulty or incorrect.

For hygiene reasons, opened or used incontinence products cannot be returned unless faulty.

If an item arrives faulty or damaged, please report it within 48 hours of receipt and we will arrange a replacement or refund.

Refunds are made to your original payment method within 5–10 working days of receiving your return.

Return address: Vitality Care, 13 Malkin Way, Watford, WD18 7AT, United Kingdom

Please see our Refund Policy for full details. Your statutory rights are not affected.

Privacy

Please see our Privacy Policy for how we collect, use and protect your personal information.

Intellectual Property

All content on this website is owned by or licensed to Vitality Care. You may not copy or redistribute it without our written consent.

Liability

We do not exclude liability for death or personal injury caused by our negligence, or for fraud. We are not liable for indirect or unforeseeable loss. Our total liability for any order is limited to the value of that order. Nothing in these terms affects your statutory rights as a consumer.

Deals and Discounts

Promotions and discount codes may be time-limited or have specific conditions. We may change or withdraw offers at any time.

Product Reviews

By submitting a review, you allow Vitality Care to use it for marketing purposes. All reviews must be genuine, relevant to the product, and suitable for publication.

Complaints

If you have a complaint, please contact us via our Contact Us page or email orders@vitalitycare.uk.

Governing Law

These Terms and Conditions are governed by English law. Any disputes will be handled by the courts of England and Wales.