Refund policy

We want you to be completely happy with your purchase. If you are not satisfied, we are here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To start a return, contact us at orders@vitalitycare.uk or call 07494 678 467 (Monday to Friday, 11am to 3pm).

Return Address

Please send all returns to:

Vitality Care
13 Malkin Way
Watford
WD18 7AT
United Kingdom

You are responsible for the cost of return postage unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 working days.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at orders@vitalitycare.uk with your order number and a photo of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

If you need a different size or item, please return the original and place a new order.

Non-Returnable Items

For hygiene reasons, incontinence products that have been opened or used cannot be returned unless they are faulty.

For any questions, contact us at orders@vitalitycare.uk or call 07494 678 467.